At Mudraveda.com, we strive to provide the best customer experience possible. We understand that there may be instances where you need to cancel an order or seek a refund. Please read our refund and cancellation policy carefully to understand your options:

Cancellation of Orders: If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but please note that cancellations can only be processed before the order has been shipped. Once the order has been shipped, it cannot be cancelled. We recommend reaching out to us promptly to increase the chances of cancelling the order before it leaves our warehouse.

Return and Refund Eligibility: We take pride in the quality of our products. However, if you receive a damaged or defective item, please contact us within 48 hours of receiving the order. We may request supporting documentation or images to assess the issue. If the item is eligible for return, we will provide you with instructions on how to proceed.

Refund Process: If your return is approved, we will initiate the refund process. The refund will be issued in the original form of payment. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution.

Non-Refundable Items: Please note that certain items may be non-refundable. These may include products that are personalized, used, or damaged due to customer mishandling. Additionally, any shipping or handling charges are non-refundable.

Return Shipping: If you are instructed to return a product, please ensure that it is securely packaged to prevent damage during transit. You will be responsible for the cost of return shipping, unless the return is due to our error or a defective product.

We aim to provide fair and reasonable solutions to ensure your satisfaction. Our customer support team is available to assist you with any questions or concerns regarding refunds and cancellations. Please contact us via email or phone for prompt assistance.